Nellie by Nelnet
Getting Started with Nellie
Signing in Sync Your CRM
Strategies & Workflows
Call Flows Written Flows Workflows Backtesting
Calls
Calls Overview Past Calls Scheduled Callbacks Switch Strategies Call Details Whisper Queued Calls
Operations
Compliance Export General Settings Payment Plans Reports Overview Custom CRM Fields Settings Consumer Engagement Page Notifications Session Timeouts Payment Promises Compliance Settings Compliance Dispositions and Statuses Score Cards Portfolio Analytics Templates Settings Permissions Settings Payments Overview

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Getting Started with Nellie

Learn to set up Nellie for student servicing and collections—get started with key onboarding workflows and essentials.

Strategies & Workflows

Calls

Operations

Monitor activity, manage consumers, configure settings, and review payments

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Written Flows Notifications Score Cards Sync Your CRM Calls Overview Call Flows