Whisper
The Whisper tab is used to monitor active calls in real time.
This view is intended for live call oversight and allows users to open a call monitor when an active call is in progress.
How Whisper Works
When there are active calls, they appear in the Whisper view and can be selected for monitoring.
If there are no active calls, the page shows an empty state until a call starts.
When to Use Whisper
Use Whisper when you need to:
monitor live call activity
supervise active calls in real time
observe calls as they happen
open the live call monitor for an active interaction
Operational Notes
Whisper is designed for real-time monitoring rather than historical review. For completed interactions, use Past Calls and Call Details instead.
Summary
The Whisper tab provides a real-time view into active calls and is best used for live operational monitoring.